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Fire & Water - Cleanup & Restoration

How Much Does Water Damage Restoration Cost and Other Frequently Asked Questions

7/20/2021 (Permalink)

Black background with white text and male character asking common questions regarding water damage. Water Damage Frequently Asked Questions

After receiving a call from a homeowner who has had water damage in their home, here are some of the most frequently asked questions asked.

Q:  How much does water damage restoration cost?
A:  Unfortunately, we cannot give you an estimate on water damage restoration over the phone due to the complexity of the situation.  We can, however, provide you with a professional estimate after inspecting your home.  Some of the factors that affect the restoration estimate are the length of time that the restoration will take, the equipment needed to clean and dry the structure, the labor hours required, any personal protective equipment or containment that might be needed, and whether any demolition or removal of wet materials are required.

Q:  How soon can you get here?
A:  On average, our teams can be equipped and ready to begin the mitigation process to your home within 2 hours of your call.

Q:  How quickly does mold begin to grow after water damage?
A:  Under the right conditions, mold can start to grow in as little as 48 hours, so it is essential to get the water damage restoration process started as soon as possible.

Q:  What products might you be spraying in my home?
A:  When necessary, we may use SERVPRO's proprietary decontamination products on the affected areas reducing the likelihood of microbial growth.  The most common product that we use is SERVPROXIDE™; an EPA registered stabilized chlorine dioxide-based disinfectant and sanitizer. Our customers appreciate that this product is safe for use on all surfaces and is not harmful to people or their pets as it carries the EPA's lowest toxicity rating for a disinfectant and is also NSF rated for food contact surfaces.

Q:  Can I remain at home during the drying process?
A:  The majority of our customers can stay in the home during restoration. There are cases where the house is deemed hazardous due to toxic conditions, a lack of heat, or structural damage. In these cases, your insurance company might pay for you to be temporarily relocated.  Additional Living Expenses (ALE) or Loss of Use coverage is a form of coverage typically included in most homeowners and renters insurance policies that allows you to live elsewhere while your home is being repaired or rebuilt.

Q:  Will my claim be covered under my insurance policy?
A:  Although we see hundreds of claims a year and might have a good idea of whether or not your water damage will be covered, only your insurance company can truly answer that question.  Our team is highly experienced in interacting with insurance adjusters and will work directly with your provider, including submitting the necessary documentation to assist in this process.

Do you have any other questions about the water damage restoration process?  Call our SERVPRO of Northeast Spokane team at (509) 474-9144 and let us know how we can help.

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